Assistant Front Office Manager

Under the guidance and supervision of the Front Office Manager, you are responsible for the administration and operation of the Front Office Division to provide a comfortable and enjoyable stay for customers by ensuring the implementation of company standards to maximize profits, enforce quality standards, maintain high staff performance and ensure customer satisfaction and loyalty. 

KEY RESPONSIBILITIES:  

• Excellent knowledge in handling different Front Office departments & operations
• Provides direction, supervision, coaching and training to all Service Managers – Front Office based on the company culture & standards/ requirements & Shangri-La Experience
• Strong Knowledge of P&L Report, Front Office Budget Report, and Cost Control.
• Ensures Upselling of Rooms and Review future reservations/ occupancy to maximize rooms’ yield
• Monitors & lead the team in achieving Front Office targets such as guest loyalty Shangri-La Circle membership and guest satisfaction Performance Monitors programs
• Adapts and addressed local market trends
• Demonstrate innovation in Front Office marketing and promotions
• Ensures the highest level of safety and security to all external and internal customers.
• Handles guest feedback with regards to quality and team’s performance & takes corrective actions based on guest feed back

EXPERIENCES AND SKILLS REQUIRED:

• At least 2 years experience at same position, strong FO background as Asst. Manager/Duty Manager
• Exceptional communication skills in English (both written and spoken)
• Exceptional ability to build long-lasting relationships with clients and colleagues
• Exceptional communication skills in English & Mongolian (both written and spoken)
• Local candidates only

ATTRIBUTES: 

• Outgoing & People Oriented
• Team player & open minded
• Motivator, Self-starter & a Team-builder
• Creative with an eye for details
• Good relationship builder
• Attention to detail & service-mind oriented
• Good leadership skills
• Quality driven