Epiroc Mongolia LLC seeks a Service Support Specialist to join our PSD Maintenance Department. If you are passionate about technical support, customer relations, and service excellence, this is your opportunity to make an impact.

• Key Responsibilities:

Technical Support & Customer Relations

• Provide expert technical support to customers.

• Build and maintain strong relationships through visits, calls, and correspondence.

• Ensure product knowledge is up-to-date and shared internally.

Operational & Service Support

• Lead the Service Support Team.

• Support the Oyu Tolgoi Open Pit maintenance and operation team.

• Participate in site service, fieldwork, and workshop activities.

• Assist in equipment start-ups and commissioning.

• Provide remote support for field and workshop technicians.

Warranty, Fleet, and Product Safety Management

• Process warranty claims and maintain the Warranty On-Line (WOL) database.

• Regularly update fleet management databases (MOL/Fleetsync).

• Ensure product safety compliance and timely documentation.

• Administer and improve TechInfo systems, including user training.

Reporting & Compliance

• Prepare monthly activity reports for the Operations Manager.

• Develop and implement annual and short-term work plans for the field service team.

• Ensure compliance with company policies, environmental standards, and internal procedures.

Why Join Epiroc Mongolia LLC?

• Be part of a global leader in mining and infrastructure equipment.

• Grow your career with professional development opportunities.

• Work in a dynamic and collaborative environment.

Ready to take the next step? Apply before April 30th, 2025, and join a team that dares to think new!

Required Knowledge & Skills

Education & Experience:

• Minimum 3 years of experience in mining equipment maintenance/repair.

• Degree in mechanical engineering or a related field.

• Hands-on experience with mechanical, hydraulic, pneumatic, and electrical systems.

Technical & Analytical Skills:

• Strong troubleshooting and defect analysis skills.

• Ability to read and interpret technical documentation.

• Proficiency in MS Office programs.

• English language proficiency (spoken and written).

Soft Skills & Personality Traits:

• Excellent communication and reporting skills.

• Strong problem-solving and organizational abilities.

• Ability to work under pressure and manage multiple tasks.

• Logical, analytical, and creative thinker with a proactive approach.