Essential Duties & Responsibilities:

• Answer incoming calls from customers related to service, billing, and other departments
• Understanding how to best schedule technicians appropriately based on their skill set and customer needs
• Make warm outbound calls to schedule, confirm, and survey upcoming or completed appointments
• Manage customer concerns with the objective of maintaining a positive customer relationship
• Ensures technicians and managers are provided daily schedules and maintains consistent communication
• Files documents and develops or modifies filing practices, including use of electronic rather than paper records. Creates or maintains files in Excel, PDF, etc.
• Search for parts and equipment and place orders.
• Prepare information and research for manager’s needs. Follows up on activities to ensure completion in an established time frame
• Prepare estimates and invoices. Collect payment in a timely manner
• Keep and record files on daily jobs, technicians' timetables, equipment purchased
• Performs other related duties as assigned