• Ensures objectives, targets and standards are clearly communicated.
• Reports any situation which has an adverse effect on the execution of warranty claims.
• Ensure all warranty documentation is accurately processed in a timely manner and follows all Original Equipment manufacturers warranty guidelines.
• Review all necessary data entry and confirmation is accurate for short and long term recording.
• Promotes customer focused relationships and philosophy.
• Develops standardized process for clients warranty processes assigned to group including SOP, KPIs, Report requirements, system’s needs, and compliance requirements.
• Liaises with other support groups and OEM representatives to ensure processes are established. Provides training to ensure they are properly servicing customers based on established warranty requirements.
• Reconciles all warranty credits and reports monthly report information on claim status, discrepancies in payment amounts and issues resulting from the warranty process.
• Ensures accurate records are maintained and the CRMSeries database is up to date. Maintain customer profiles in CRMSeries and complete reports as required with technical support and product support functions.
• Other projects and duties as assigned by Technical Services Manager.

 Excellent computer proficiency in Microsoft Word, Excel, PowerPoint, CRMSeries and Extend.

• Strong analytical and problem solving skills.
• Skill in organizing resources and establishing priorities.
• Ability to develop and procedure accurate reports in a timely manner.
• Planning and organizational skills, including the ability to meet deadlines and complete projects.
• Ability to work independently and/ or as part of a team.
• Knowledge of company and customer standards and procedures as applicable.
• Ability to communicate effectively in English, both orally and in writing, with a wide variety of individuals and groups.
• Detail oriented
• Proficient in extend and CRMSeries

Transwest Mongolia is a leading mining equipment distributor that supplies customized solutions to meet the unique requirements of its customers. Transwest Mongolia is a wholly-owned subsidiary of SMS Equipment Inc., the largest Komatsu dealer in North America and one of the largest in the world.

We welcome experienced professionals with the right attitude and the following competitive advantages are waiting for you:

• Pleasant safe workplace environment with opportunities for personal and professional growth
• Competitive salary
• Private health insurance including direct family
• Free meals and transportation

All interested applicants should submit their resumes via the Zangia application or send them to our HR email address

Transwest Mongolia thanks all applicants for their interest, but only short-listed candidates for an interview will be contacted.