Manage all aspects of vehicle release, ensuring timely and efficient processes; Oversee vehicle transportation, warehousing, customs clearance, and related logistics functions; Conduct weekly and monthly analysis of logistics reports, including status updates and performance metrics; Serve as the primary point of contact for dealers and other relevant parties including warehouse operators, ensuring clear communication and timely updates; Manage and process claims related to vehicle damage, ensuring proper documentation; Ensure all vehicles undergo thorough pre-delivery inspections and necessary service before release;

Cooperate with vendors to request relevant personnel to perform the necessary maintenance work and monitor the implementation; Handle daily maintenance of Lexus Emerge including monitoring of lighting, ventilation, and cleaning; Keep the showroom vehicle clean and dust-free and not damaged before and after the presentation of the vehicle; Coordinate order and delivery of Lounge menu items such as desserts and sandwiches etc; Arrange supply items of Emerge such as uniform, cookies, amenity goods and other necessary items; Update and provide brochures to the customers; Cooperate with finance team to ensure accountability and utilization of company assets including monthly stock count;

Receive and review parts orders from dealers, confirming details and availability; Verify order specifics, update dealers on status, and provide estimated delivery times; Maintain accurate inventory records, monitor stock levels, and initiate reorder processes as necessary; Regular stock audits to ensure inventory accuracy; Prepare, pack, and dispatch parts to dealers, ensuring timely delivery by coordinating with shipping carriers; Monitor shipments and resolve any issues or delays promptly;

Implement and lead KAIZEN activities at the dealership to improve operational processes; Analyse current operational processes to identify areas for improvement, and collaborate with dealerships to develop and implement effective solutions; Develop and execute strategic plans for service initiatives that align with company goals and enhance dealership performance; Collaborate with sales, marketing, and operational teams to design and promote new service products to meet customer needs; Conduct market research to identify trends, customer feedback, and competitive offerings that inform the service initiatives; Communicate effectively with stakeholders to ensure the successful rollout of service initiatives across all dealership; Establish timelines, budgets, and resources needed for successful product introductions; Coordinate with suppliers, manufacturers, and internal teams to ensure new products meet quality standards; Create training materials and provide training sessions for dealership on new products and services to ensure successful implementation; Prepare and present reports on performance metrics, progress of initiatives, and status of product developments to senior management;

Conduct thorough inspections and evaluations of toyota and Lexus certified pre-owned vehicles to ensure standards; Collaborate with technicians to address any repair or reconditioning needs to uphold the quality of certified vehicles; Develop and maintain quality evaluation criteria and checklists to standardize the inspection process; Administer warranty programs for Toyota and Lexus certified pre-owned vehicles, ensuring compliance with manufacturer guidelines; Communicate warranty policies and procedures to dealership and provide training as needed; Develop and implement pricing models that reflect the value and quality of certified pre-owned vehicles; Monitor pricing performance and adjust strategies as needed to optimize profitability and sales; Collaborate with marketing team to create promotional materials and campaigns that highlight certified vehicle benefits; Evaluate the effectiveness of sales promotions and campaigns, adjusting strategies based on performance metrics and feedback; Prepare reports on the performance of the certified pre owned vehicle programs, including sales trends, customer satisfaction metrics, and warranty;

Develop, review, and implement departmental policies aligning with organisational goals and business objectives; Plan and execute strategic initiatives based on departmental priorities and market trends and monitoring; Oversee field operations and ensure adherence to DLR-VC policies; Track and evaluate departmental performance against key performance indicators and identify areas for improvement and implement solutions to enhance service delivery; Lead, motivate, and develop a high-performing team and conduct regular performance reviews and provide constructive feedback; Identify training needs for team members and ensure appropriate training programs are implemented; Ensure high levels of customer satisfaction by addressing service delivery issues promptly; Develop and manage departmental budgets, ensuring efficient allocation of resources; Prepare reports to senior management detailing progress on departmental initiatives and performance metrics;

Develop, plan, and schedule comprehensive training programs for Lexus staffs Assist with daily operational support at dealers Conduct training sessions focused on establishing Lexus quality in customer care Identify and clarify operational issues, providing advice and support for countermeasures Lead initiatives to enhance customer care activities at dealers Promote and ensure adherence to the Lexus Brand Philosophy among customers and within the market Monitor and maintain Lexus quality performance metrics for dealers Provide translation services for business meetings, conferences, and related events Ensure effective Customer Relationship Management practices are implemented