Develop, review, and implement departmental policies aligning with organisational goals and business objectives; Plan and execute strategic initiatives based on departmental priorities and market trends and monitoring; Oversee field operations and ensure adherence to DLR-VC policies; Track and evaluate departmental performance against key performance indicators and identify areas for improvement and implement solutions to enhance service delivery; Lead, motivate, and develop a high-performing team and conduct regular performance reviews and provide constructive feedback; Identify training needs for team members and ensure appropriate training programs are implemented; Ensure high levels of customer satisfaction by addressing service delivery issues promptly; Develop and manage departmental budgets, ensuring efficient allocation of resources; Prepare reports to senior management detailing progress on departmental initiatives and performance metrics;

Conduct thorough inspections and evaluations of toyota and Lexus certified pre-owned vehicles to ensure standards; Collaborate with technicians to address any repair or reconditioning needs to uphold the quality of certified vehicles; Develop and maintain quality evaluation criteria and checklists to standardize the inspection process; Administer warranty programs for Toyota and Lexus certified pre-owned vehicles, ensuring compliance with manufacturer guidelines; Communicate warranty policies and procedures to dealership and provide training as needed; Develop and implement pricing models that reflect the value and quality of certified pre-owned vehicles; Monitor pricing performance and adjust strategies as needed to optimize profitability and sales; Collaborate with marketing team to create promotional materials and campaigns that highlight certified vehicle benefits; Evaluate the effectiveness of sales promotions and campaigns, adjusting strategies based on performance metrics and feedback; Prepare reports on the performance of the certified pre owned vehicle programs, including sales trends, customer satisfaction metrics, and warranty;

Implement and lead KAIZEN activities at the dealership to improve operational processes; Analyse current operational processes to identify areas for improvement, and collaborate with dealerships to develop and implement effective solutions; Develop and execute strategic plans for service initiatives that align with company goals and enhance dealership performance; Collaborate with sales, marketing, and operational teams to design and promote new service products to meet customer needs; Conduct market research to identify trends, customer feedback, and competitive offerings that inform the service initiatives; Communicate effectively with stakeholders to ensure the successful rollout of service initiatives across all dealership; Establish timelines, budgets, and resources needed for successful product introductions; Coordinate with suppliers, manufacturers, and internal teams to ensure new products meet quality standards; Create training materials and provide training sessions for dealership on new products and services to ensure successful implementation; Prepare and present reports on performance metrics, progress of initiatives, and status of product developments to senior management;

Receive and review parts orders from dealers, confirming details and availability; Verify order specifics, update dealers on status, and provide estimated delivery times; Maintain accurate inventory records, monitor stock levels, and initiate reorder processes as necessary; Regular stock audits to ensure inventory accuracy; Prepare, pack, and dispatch parts to dealers, ensuring timely delivery by coordinating with shipping carriers; Monitor shipments and resolve any issues or delays promptly;

Develop and implement sales strategies in collaboration with dealers to increase sales; Conduct training sessions for dealers to ensure they are well-versed in the features, benefits, and specifications of new vehicles; Assist dealers in managing their inventory to ensure they carry the optimal mix of vehicles to meet customer demand; Maintain consistent communication with Japanese partners, providing updates on market trends, customer feedback, and product performance; Provide detailed feedback and suggestions to improve product design and functionality; Conduct thorough market research to identify global and local automotive trends, customer preferences, and competitor strategies; Analyse sales data, market trends, and customer feedback to pinpoint key opportunities and potential risks in the market; Compile detailed reports and deliver actionable insights to inform product development and marketing strategies;

Cooperate with vendors to request relevant personnel to perform the necessary maintenance work and monitor the implementation; Cooperate with finance team to ensure accountability and utilization of company assets including monthly stock count; Handle daily maintenance of Lexus Emerge including monitoring of lighting, ventilation, and cleaning; Keep the showroom vehicle clean and dust-free and not damaged before and after the presentation of the vehicle; Update and provide brochures to the customers; Coordinate order and delivery of Lounge menu items such as desserts and sandwiches etc; Coordinate supply items of Emerge such as uniform, cookies, amenity goods and other necessary items;